“Customer First” is one of our core values. To follow through on this promise we need to know more about you – while respecting your privacy. 

To carry out your purchase agreement, we use data provided by you when you use our services or contact us. This data could be your name, email address, address, phone number, and the like. Our customer care services additionally use your order ID when you have an inquiry about your order.

We have an automated system that may use your personal data to prevent and fight fraud.

We may use your personal data to improve our services and increase the quality of our platforms (webshops and mobile app), as well as for direct marketing purposes which may include analysing, segmenting into profiles and building online audiences. 

By having a better understanding of you and your preferences, we are able to offer a personal and authentic experience. This includes marketing and transactional communications you receive from us, as well as other notifications and advertisements you see on our platforms. 

In line with the Protection of Personal Information Act (POPIA)  – we do not collect and sell the data. Children under age 16 are strictly prohibited from using simplevoucher.africa’s platforms. Children above 16 may only do so if they have permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.

In order to process your purchase, we may need to share your personal data with third parties like payment agencies and other companies for the completion of the relevant services. Rest assured we will never sell your data to anyone. “Sale” is broadly defined and where this may include interest-based advertising or other data collection uses, we will comply with applicable law as to those activities. You always have the right to opt out of interest-based advertising. 

If you do not want to receive any emails or other communications from us, you may always unsubscribe. If you choose to unsubscribe, you can do so via the unsubscribe link in emails received from us. 

You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you. You also have the right to object to or limit the processing of your data.

Official requests can be sent to [email protected] In these cases, we will verify your identity to make sure we are sending the right information to the right person.

If you believe that we’re using your personal data incorrectly or that we don’t deal with your questions correctly, please contact our customer care department. If we are not able to help you, you can file a complaint to the relevant data protection authority.